Abstract
One of the public service facilities using IT in the transportation sector is the eticketing of the Trans Semarang Bus. E-ticketing is a cashless bus ticket payment with the aim to facilitate the service process. The implementation of E- ticketing Trans Semarang Bus engine technology sometimes experiences the obstacles due to crowded service conditions, non-conducive network and signals, so the e-ticketing machine is error and unable to quickly detect data balance. The service clerk has not been able to be technically competent to deal with problems that occur suddenly when the e-ticketing machine is in trouble. The aim of conducting research is to assess the sustainability status of e-ticketing Trans Semarang Bus, which is viewed from the dimensions of input, process, and output, in attempt to determine the factors/attributes that influence the sustainability of the e-ticketing Trans Semarang Bus. The research employed descriptive qualitative-quantitative method with Multidimensional Scaling analysis. This research is expected to be an input in the formulation of the smart city development strategy of Semarang City Government, especially in the transportation sector. The results of the research show the sustainability status of e-ticketing Trans Semarang Bus on the good conditions of input dimension because it is supported by an integrated service, device and technology-oriented roadmap; integrated IT system framework in terms of hardware, software and networks; and IT network infrastructure. The sustainability status of e-ticketing Trans Semarang Bus is in good condition in the dimensions of the process which is supported by collaboration and cooperation among stakeholders; operational financing includes IT professionals, operations, maintenance. Meanwhile, the output dimension has a fairly sustainable status. This might be caused by other factors that need to be comprehensively evaluated.
Keywords: Sustainability, Bus Trans Semarang, Smart City, Multidimensional Scaling.